While “embracing the chaos” is a nice catch phrase, the fact is, employees prefer defined processes. Successfully implemented processes are when everyone throughout the company knows what they are suppose to do, when to do it, and feel confident in the tools to get it done efficiently. Employees will often feel happier at work when they feel secure in their job because they can see how they are adding to the success of the business they work for.
Documenting processes, tweaking them on a regular basis and enforcing them sounds like a lot of work. However, when comparing the effort of detail to the rewards of keeping key employees, eliminating wasted or duplicated efforts, higher client satisfaction and a higher moral in the office, using processes is the clear course of action for a successful company.
Often companies do not have a Business Process Manager on staff because it doesn’t make sense financially; however, every company should have a point-person who loves to maintain documentation. That individual will be the gatekeeper, the base of how business is done. The designated person can be anyone from the Office Manager to the CEO, with a strong assistant. Once processes are in place for your business, this is all you should need to maintain the processes.
To delve further into successful processes, in the next 3 weeks, we will cover the following:
1 – Gathering your processes into a single format and location
2 – Organizing and optimizing your processes
3 – Maintaining your processes
If you are eager to get started now or want to know more about how we can help, please call us at 810.377.6807.
To visit our website and read more about how PACManager can help with your processes, go to https://www.pacmanager.com.