Why Business Analysts Should Meet Directly with End Users

At Spud Software, we understand that successful software development relies on clear communication and collaboration. One of the most effective ways to streamline projects is by having business analysts meet directly with end users, rather than relying on a designated point person who may not fully understand the scope of each team member’s role.

When analysts engage directly with end users, they can gather more accurate and complete information about daily workflows, pain points, and critical requirements. This direct interaction allows analysts to develop more tailored solutions that align with the actual needs of the users, rather than relying on secondhand information that can be misinterpreted or incomplete.

Relying on a single point of contact who doesn’t know the full scope of each person’s job often leads to miscommunication and missed details. This in turn causes an increase in change orders, repetitive meetings, and unnecessary back-and-forth, all of which waste time and inflate project costs. In contrast, when business analysts interact with the end users from the start, they can develop more precise requirements, reducing the need for costly revisions later in the process.

This approach also fosters trust and accountability between the development team and the users, which leads to a more effective partnership. The result is fewer delays, better adherence to project deadlines, and a more efficient use of both time and budget.

At Spud, our process is built around close collaboration between teams at all stages, ensuring that the right people are involved from day one to prevent scope creep and to minimize unnecessary revisions. This kind of approach allows us to deliver on time, exactly as promised, while keeping costs down and maximizing value for our clients.

By involving the right people at the right time, we create solutions that don’t just meet expectations—they exceed them.